Hotel Policies
By booking a reservation with us, you acknowledge that you have read, understand, and agree to all our policies.
General Info
Please understand that your reservation with us is a contract and last-minute cancellations have a financial cost to our business. We ask that you read these policies carefully and consider purchasing trip insurance if this is a concern for you.
Policies are subject to change without notice. In the event of any conflict, the policies outlined here on our website shall be deemed the most current and in effect.
Cancellations, Refunds, and Reschedule Credits
The cancellation policy varies by the rate promotion chosen at the time of booking. By selecting a rate, you are choosing your cancellation policy when you book. All cancellation and refund requests must be made in writing by replying to the original reservation confirmation email. For the purposes of this policy, the day of arrival is counted as one of those days.
Rate promotions labeled “nonrefundable” may not be refunded or rescheduled and you are responsible for the full amount of the reservation as soon as the reservation is made.
Rate promotions labeled “14-Day Cancellation” may be refunded up to 14 days prior to arrival, subject to a 5% ($30 minimum) refund processing fee, or you may request a reschedule credit with no fee up to 7 days prior to your scheduled arrival date.
Rate promotions labeled “24-Hour Cancellation” may be refunded or rescheduled up to 24 hours before arrival, subject to a 10% ($75 minimum) refund processing fee within 14 days of scheduled arrival, or a 5% ($30 minimum) refund processing fee any time up to 14 days before scheduled arrival.
All refunds incur a refund processing fee of at least 5% ($30 minimum) regardless of the reason, to cover bank processing fees we are charged to provide the refund to you.
Reschedule credits expire 12 months after the original scheduled date of arrival and must be used or forfeited within that time period.
There are no refunds for interrupted trips, no exceptions.
Weather conditions do not invalidate our cancellation policies, which are enforced without exception. This applies as long as the hotel is open and operating.
Breakfast and Snack Options
Breakfast and snack options are available for overnight guests only. Lodging rates do not include breakfast or snacks unless specifically indicated as part of a package. Full, 3-course breakfast can be added until 6pm the day before with a charge of $20/pp. Special dietary requests may incur a surcharge. Guests who add a breakfast or snack option will be charged for the options selected. Breakfasts and snacks are nonrefundable once added to your stay. Our kitchen processes dairy, nuts, soy, wheat, shellfish, and other food allergens. Food prepared in our kitchen may have come in contact with these or other food allergens. Guests with specific food allergies should note this if consuming food prepared in our kitchen. We are not responsible for food-related allergic reactions.
Pet Policies
Pets are charged a non-refundable fee per pet/per night. No more than 2 dogs allowed. Dogs are ONLY allowed in the Juno Suite. No other guest rooms at Maitland Manor are pet friendly. Unauthorized pets will be charged accordingly or turned away. Only pets of registered, overnight guests are allowed on the property. Dogs must be leashed at all times except inside your room. Dogs are NOT permitted in the garden beds, dining room or any other common areas inside the main portion of the house. We do not provide daily cleaning service, except when specifically requested. If you do request such services, your dog must not be in your room between 11am and 2pm.
Since dogs are not permitted inside the dining room or other inside common areas of the inn, your dog must be crated or in a pet carrier if you plan on enjoying the complimentary breakfast in the morning. In warmer weather, we are happy to serve you on the outdoor patio where your leashed dog may join you.
You are responsible for immediately cleaning up after your pet and discarding securely bagged pet waste in the receptacle outside the Juno Suite. Failure to do so may result in a pet cleaning fee of at least $100. We provide a protective pet cover/blanket, colored pet/mud towels, pet paw/bum wipes, water and food dishes on a protective mat, and pet waste bags. You must provide all other pet supplies. Significant pet hair or dirt on bed linens, white towels, or furnishings will incur a pet cleaning fee of at least $100 charged to your credit card on file. Any additional cleaning or repair costs will be charged even if they are discovered after your departure. Your pet must have up-to-date vaccinations and be free of fleas or parasites. If your pet causes an infestation, a $500 pest control fee will be charged. Excessive barking or aggressive behavior must be quickly brought under control to ensure other guests are not disturbed. If you fail to do so, arrangements must be made immediately to house your pet elsewhere at your own expense.
Your pet may encounter other dogs, deer, cats, and other wildlife on or near the property. Do not allow your dog to eat any plants. We are not liable for any loss, damage, or injury of any kind to people, property, or animals. You are solely responsible for property damages and/or personal injuries resulting from your pet. You agree to indemnify and hold us harmless from all liability and damage suffered as a result of your pet. We reserve the right to charge your account commensurate to the cost of such damage, including compensating other guests who have complaints regarding your pet’s behavior at our sole discretion (minimum charge $250 for pet disturbance).
Pets are charged a non-refundable fee per pet/per night. No more than 2 dogs allowed. Dogs are ONLY allowed in the Juno Suite. No other guest rooms at Maitland Manor are pet friendly. Unauthorized pets will be charged accordingly or turned away. Only pets of registered, overnight guests are allowed on the property. Dogs must be leashed at all times except inside your room. Dogs are NOT permitted in the garden beds, dining room or any other common areas inside the main portion of the house. We do not provide daily cleaning service, except when specifically requested. If you do request such services, your dog must not be in your room between 11am and 2pm.
*View our privacy and accessibility statement here
Other Policies
- A two-night minimum stay may be required.
- Your reservation is confirmed with a credit card deposit equal to one night’s stay at time that reservation is made. We accept Visa, MasterCard, AMEX, and Discover cards. Balance will be charged to your credit card 14 days prior to your stay, except “nonrefundable” reservations which may be charged in full immediately after making the reservation.
- Check-in is any time after 4pm. Early check-in (2pm) is available for an additional fee.
- Check out is at 11:00am. Late check-out (noon) is available for an additional fee.
- We are NOT able to accommodate babies, toddlers, or children under the age of 12.
- Dogs are permitted ONLY in the Juno Suite for an added fee, with a limit of 2. No other pets are permitted.
- Smoking and vaping of any kind are not permitted anywhere in the inn, but may be permitted in designated, outdoor areas only, a minimum of 50 feet from the house.
- Due to city and fire occupancy limits, only two people are permitted in each guest room. Children 12 and over are counted as a room occupant.
- Rate does not include sales tax (10.8% effective 4-1-20).
- Neither the property owners, managers, or staff are responsible for any personal injury, illness, death, property damage, and/or theft. By staying at the property, guests agree to hold the property owners, managers, and staff harmless in the case of any illness, injury, death, or property damage, including infectious diseases.
- Guests will be held responsible for property damages, theft of inn property, and special cleaning resulting from negligence, carelessness, misuse of the property, or failure to adhere to these policies. This includes damage to bed linens and towels resulting in a need for replacement or special cleaning processes. Using hair dye on the premises or the use of massage oils other than those with a coconut oil base are not permitted at the inn. The credit card on file will be charged for any excessive damage beyond usual wear and tear. The minimum damage charge is $250.
- Reservations are only available when booking directly with us. We do not authorize third-party bookings through online travel agencies. Authorized travel agencies booking on behalf of their guests may book directly with us, subject to all of our policies and availability.
- By making a reservation with us, you are opting in to receive important information about your stay via text message (including contactless check-in procedures, for example). We do not sell our list or use it for any other purposes. You are also agreeing to receive email newsletters or offers from us. You can always opt out of these emails at any time via a button on our emails.